Support
How can we help?
Email us for help with opencompany, installation, billing, or the Slack integration. You do not need to create an additional account or use another service to contact support.
Contact support
support@opencompany.cloudWe respond within two business days. Include the affected workspace, what you expected to happen, what happened instead, and any useful error message. Do not send passwords, OAuth tokens, API keys, or other secrets.
Slack connection help
- 1Confirm an opencompany workspace admin has enabled the Slack plugin.
- 2Reconnect your personal Slack account if your workspace, scopes, or administrator approval changed.
- 3Check the Slack plugin permission controls. Private reads and changes to Slack ask for approval by default.
- 4Make sure your Slack account can access the channel, thread, file, or canvas you asked the agent to use.
Privacy and data requests
Use the same email address to request access to, correction of, export of, or deletion of your personal data. We may need to verify your identity and workspace relationship before completing the request.
Read the privacy policySecurity reports
Report suspected vulnerabilities privately. Email support@opencompany.cloud with “Security” in the subject, or use GitHub’s private vulnerability reporting for the open-source repository. Please do not disclose an unresolved issue publicly.
Open a private security report